Order Management System

4 Signs That You Need a Better Order Management System

Order Management System

The pandemic disrupted businesses everywhere. It also set off a global supply chain crisis, igniting unprecedented shockwaves. The shockwaves are still being felt two years after the crisis first broke. Even many eCommerce companies have been reeling under the impact of labor shortages, manufacturing breakdowns, and inventory, fulfillment, and shipping challenges.

Obviously, they need to find ways to streamline their supply chains, eliminate vulnerabilities, and meet their customers’ evolving demands. Here’s where technological solutions like Order Management Systems (OMS) come in.

If you own, operate, or manage an eCommerce business, you need an OMS. The following sections elaborate on the whys and hows of establishing such a system.

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Capturing, Tracking, and Fulfilling Orders

A small, single-channel eCommerce company may be able to manage with a simple spreadsheet-based order tracking system. But as your company scales and adopts a multi-channel sales model, you will find it harder to keep up with all your orders. Missing, mismanaged, and misplaced orders are all surefire paths to revenue losses, unhappy customers, and a battered reputation. An OMS can protect you from such issues.

The right OMS solution will record and track all received orders through every operating channel, including:

  • Your own webstore
  • eCommerce marketplaces like Amazon or Shopify
  • Social media
  • Phone or mobile app
  • In-store

The Coming Together of Headless Commerce and Order Management

The best OMS systems can help you automate many aspects of your order and fulfillment processes. You can view each order, check its status, and even make changes wherever required. You can also automatically:

  • Send order information to third-party logistics (3PL) partners for fulfillment
  • Route orders to the right warehouse
  • Track orders by channel, location, and currency
  • Accept and process payments from any destination or in any currency
  • Print shipping labels
  • Create invoices and purchase orders

An OMS is also useful if you need to ask customers for more information or want to send them an update on order fulfillment status. Since all order details are available in one centralized location, you can easily get or share the information you need for a seamless order management process.

Tracking and Optimizing Inventory Levels

Your company’s inventory is highly dynamic, constantly changing due to new receipts, orders, sales, returns, and even shrinkage due to theft, vendor fraud, accounting errors, or shoplifting. To ensure that you have enough inventory to fulfill orders – and meet customer expectations – you need to properly manage your inventory.

Good inventory management is a critical requirement for any eCommerce brand, but even more so for companies that operate in multiple channels and countries. Why? Because businesses lose $1.75 trillion annually due to inventory mismanagement! Moreover, multi-channel inventory management is the third-largest challenge for supply chain leaders.

To avoid these problems, you need an OMS.

An OMS can help you manage, track, and optimize your inventory across multiple channels. It will update inventory levels in real-time, so at any time, you will know if you need to replenish it and across which channel. You can also review sales by region or channel and identify best-selling products to quickly restock inventory and thus maximize sales and profits.

You can also integrate the OMS with your financial software to merge inventory and sales data. This will help you glean key insights about accounts payable and receivables and identify opportunities to boost sales and increase profits.

Distributed Order Management

Streamlining Reverse Logistics

Sources show that about 30% of products purchased online are returned. Even if your return rate is lower than the industry average, you need to be prepared for returns. That’s why you need to streamline the reverse logistics process.

An OMS solution can make it easy for customers to return their purchases and get a refund, exchange, replacement, or credit note. About 96% of customers are willing to return if the returns process is easy. By simplifying the returns process, you can deliver great customer experiences and improve your customer retention rate.

The right OMS software can help you:

  • Instantly create a credit for an original order
  • Automatically print return labels so customers can easily send items back
  • Write off, or quarantine sent back stock
  • Update on-hand inventory with the latest information about returned, replaced, or exchanged products

Reverse logistics can be painful for many eCommerce companies. OMS removes this pain and makes the entire process straightforward – both for you and your customers.

Improving Customer Relationship Management

Customer Relationship Management

An OMS can do much more than take care of the nitty-gritty of your eCommerce business and supply chain. It can also help you manage customer information and use this information to improve your relationships with them.

The OMS will store every customer’s information that you can easily access. This includes their demographic details like names, addresses, genders, and locations, as well as information related to their:

  • Past orders
  • Returns
  • Order frequency
  • Lifetime value

With this information, you can identify high-value customers and target them for cross-sells and upsells. You can also identify disengaged customers and design email campaigns with attractive incentives to bring them back. Finally, you can create personalized marketing campaigns to thank loyal customers and request them for referrals or reviews.

Generic marketing just does not work in today’s crowded eCommerce landscape. By leveraging an OMS and its automated reports and dashboards, you can understand customers better and impress them with personalized marketing and promotions. These efforts will eventually reflect in your sales and profits results.

The Bottom Line

The order management process can be complicated. But the right OMS can support your efforts and streamline your activities to simplify the process. An OMS can bring a high level of automation so you can reduce manual labor and grunt work and focus on what really matters – growing your business and making customers happy.

Ignitiv provides world-class Customer Experience (CX) solutions that empower eCommerce companies to increase conversions and boost average order value. To know how we can help your company address its key challenges and get going on a sustainable growth path, get in touch with us today.

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author: Name of Author     Date:Jun 2,2021

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Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

Coastal Construction Products Partners With Ignitiv and Kibo to Jumpstart eCommerce Growth

“With this solution, we want to establish and sustain digital leadership in the construction industry." - Tim Lavinder, Director of Digital Strategy at Coastal

CUPERTINO, CALIFORNIA, US, May 28, 2021 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are announcing that Coastal Construction Products has selected Ignitiv and Kibo to jumpstart their B2B Commerce growth with Kibo’s Unified Commerce Platform. Coastal’s B2B Commerce solution will combine unified omnichannel B2C-like experiences with streamlined B2B processes. Coastal’s business customers will get personalized product information, rich associated content, real-time inventory updates, customer and job-specific pricing, and the ability to order quickly and in a streamlined manner – all leading to a superior experience.

Coastal will also benefit from a seamless integration between Kibo and Prophet21 ERP software using SimpleApps’ REST API.

Tim Lavinder, Director of Digital Strategy at Coastal, said, “With this solution, we want to establish and sustain digital leadership in the construction industry. Our goal is simple - deliver real and unique value to our customers through a tool that puts their needs first.”

“Coastal’s strategy to create unified ecommerce experiences for their customers is the best way forward in our omnichannel world, continually improving performance and process at across every customer touchpoint. We’re excited to partner with Ignitiv and Coastal as part of their integrated, data-driven approach,” said Brian Wilson, COO, Kibo.

“Great mobile-first design that optimizes the customer journey, a platform that combines Commerce, Order Management and Personalization, and comprehensive integration to ERP are the three levers we are using to build a platform for growth for Coastal Construction Products,” said Rajib Das, CEO of Ignitiv.

Coastal Construction Products is one of the largest independent distributors of caulking and sealants, waterproofing, concrete repair, and fire protection products in the United States. With roots going back 40 years, Coastal Construction Products has worked with its construction industry customers across the Southeast and the Caribbean, assisting them with quality materials and support.

About Ignitiv
Ignitiv is a full service agency that combines strategy, digital marketing, technology and customer analytics expertise to help craft integrated digital experiences that deliver more customers, more revenues and more profitability. Ignitv is the partner of choice for Home Hardware, Canada Post, United Hardware and Bi-Mart.

About Kibo Commerce

Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce for B2C and B2B models, enterprise-grade order management, and AI-driven point of sale. Global clients like Office Depot, Taco Bell, and Patagonia rely on Kibo's API-first, microservices-based architecture to support a wide range of commerce strategies, including headless commerce, that meet high growth goals and customer expectations at a manageable cost of ownership.

#ignitiv #leadtheexperienceeconomy #coastalconstruction #ecommerce #kibocommerce #unifiedcommerceplatform #prophet21

online shopping

Bi-Mart accelerate to omni-channel growth with Ignitiv and Kibo

CUPERTINO, CALIFORNIA, US, March 1, 2022 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are pleased to announce the successful implementation of “buy online, pick up in store” (BOPIS) at Bi-Mart.

Across its full brick-and-mortar presence, Bi-Mart can now sell its product assortment online, allowing member customers to pick up orders from either Bi-Mart or Cascade Farm and Outdoor stores. Customers may also place orders at CascadeFarmAndOutdoor.com and pick up from any Bi-Mart store they choose, adding value and convenience to their shopping experience.

Click here to Read More

#Bi-Mart #Bi-Martaccelerate #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

United Hardware to fuel eCommerce growth with Ignitiv and Kibo

Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

online shopping

Bi-Mart accelerate to omni-channel growth with Ignitiv and Kibo

CUPERTINO, CALIFORNIA, US, March 1, 2022 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are pleased to announce the successful implementation of “buy online, pick up in store” (BOPIS) at Bi-Mart.

Across its full brick-and-mortar presence, Bi-Mart can now sell its product assortment online, allowing member customers to pick up orders from either Bi-Mart or Cascade Farm and Outdoor stores. Customers may also place orders at CascadeFarmAndOutdoor.com and pick up from any Bi-Mart store they choose, adding value and convenience to their shopping experience.

Click here to Read More

#Bi-Mart #Bi-Martaccelerate #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

b2b Kibo Partner

 

The Kibo solution will help Fortis Life Sciences maintain the customer orientation and agility it values while building scale and capacity for future customers.

CUPERTINO, CA, US, September 26, 2022 - Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are pleased to announce the successful implementation of Fortis Life Sciences’ commerce solution.

Fortis Life Sciences offers customers in the research, diagnostics, and therapeutics markets world-class reagents, tools, and materials, globally.

Fortis' business strategy is to provide its customers with the best-in-class experience and quality products. A dedicated effort to realize this core vision required Fortis to identify and implement the best commerce solution available to enable their customers a real-time search and find product discovery.

The goal was to streamline the customer's buying process by allowing purchase ordering handling and easy customer registration, seamlessly integrating into their current enterprise systems.

"With our new Kibo Commerce solution, implemented with Ignitiv's partnership, we have been able to rapidly deliver a customer-friendly ecommerce experience in support of our company's mission and vision.", said Andy Wolf, Chief Technology Officer, Fortis Life Sciences. "I thank Ignitiv and Kibo for helping us implement this scalable solution quickly."

"We greatly enjoyed working with Ignitiv to implement our modern, unified eCommerce solution at Fortis Life Sciences," said Ava Aprin, Head of Global Partnerships, Kibo. "The Kibo solution will help Fortis Life Sciences maintain the customer orientation and agility it values while building scale and capacity for future customers."

Rajib Das, CEO, Ignitiv, also said, "With this solution, Fortis now provides its customers with a frictionless buying experience and exceptional service and support across channels. We are delighted to partner with Kibo and Fortis Life Sciences to implement a state-of-the-art solution that brings significant value."

About Fortis Life Sciences

Fortis Life Sciences is a strategic platform company founded in 2020, with the mission of offering world-class products coupled with best-in-class customer experience. Over the course of the two years, the company has built a portfolio of high-quality products and brands serving attractive end markets including diagnostic, therapeutic and research discovery. Fortislife.com.

About Kibo Commerce

Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce for B2C and B2B models, enterprise-grade order management, and AI-driven point of sale. Global clients like Office Depot, Taco Bell, and Patagonia rely on Kibo's API-first, microservices-based architecture to support a wide range of commerce strategies, including headless commerce, that meet high growth goals and customer expectations at a manageable cost of ownership.

About Ignitiv

Ignitiv is a full-service agency that combines strategy, digital marketing, technology and customer analytics expertise to help craft integrated digital experiences that deliver more customers, more revenues and more profitability. Ignitiv is the partner of choice for Home Hardware, Canada Post, United Hardware, Fortis Life Sciences, and Bi-Mart.

#ignitiv #leadtheexperienceeconomy #fortislifesciences #fortisforyou #B2B #ecommerce #kibocommerce #unifiedcommerceplatform