Headless Commerce and Order Management

The Coming Together of Headless Commerce and Order Management

Headless Commerce and Order Management

eCommerce became the biggest economic model in the post-pandemic era. A recent analysis by McKinsey, in collaboration with Forrester, revealed that eCommerce grew exponentially in Q1 2020, so much so that ten years’ growth was realized in 90 days. To accommodate the growing business and technological needs of eCommerce companies, platform-specific boundaries are said to be eroding, and rightly so.

There has been a push towards applications that blend user experience with automated decision-making. This is where nothing tops the capabilities of a headless Commerce solution, designed to streamline the consumer journey by separating the UI from the back-end. In that light, the adoption of headless architecture seems both justified and inevitable.

So, it seems to make sense that $1.65 billion has been raised in funding for headless technologies over the past two years. Over a hundred companies and startups are operating in this space, with some of the world’s leading brands adopting headless technologies to expedite their digital transformation.

However, it’s noteworthy that a seamless front-end, albeit elementally separated from the back-end, relies on the back-end data to drive the UX. The customer experience is a sum of all the interactions across the buyer journey – not just those residing at the front end. And this entails implementing a high-grade Order Management System (OMS).

For realizing the integration of headless commerce and order management, enterprises must be careful to emphasize the advantages of the former and then try to understand how they can leverage them.

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The Many Benefits of Headless Commerce

The premise of headless commerce is to enhance the user experience by providing seamless, fast, and personalized access to products/services. Thus, a headless commerce solution is meant to enable the agile acceleration of the consumer journey and help drive conversions, engagement, and loyalty.

1. Frictionless Commerce

By eliminating the need for a customer to log in and out of multiple applications to make purchases, headless commerce can increase conversion rates by removing the friction in the purchase process.

2. Personalized and Customizable Experiences

The modern-day consumer journey is unique to each user, owing to the multitude of variables, right from location to device used and platforms. Thus, a robust headless commerce solution allows the front end to be responsive to changing customer needs during the entire process without having to tweak the back-end.

3. Better Performance and Scalability

Headless commerce is not only about streamlining the consumer experience but also reducing the back-end load. Performance and scalability are improved with a well-engineered headless architecture, owing to the lack of specific application logic. This leads to higher availability of the platform and faster response times that translate into improved shopping experiences.

4. Reduced Costs

A headless commerce solution offers significant cost benefits due to accelerated development driven by reusable components. This is because it allows the vendors to scale up and down with little fear of downtime or data loss and enables their teams to focus on their core competencies.

The Crucial Link Between Order Management System and Headless Commerce

The need for an OMS, in the context of headless commerce, boils down to the fact that eCommerce vendors are accountable for fulfilling orders and managing inventory on behalf of their users at an ever-increasing pace. In other words, they have to be able to process all user requests with speed and accuracy. The following points may be taken into account to understand the benefits of OMS while adopting headless commerce as a strategy.

How Headless Commerce And PWA Are Coming Together To Create Next-level eCommerce

1. Real-time Inventory Management

Stock visibility is arguably the most critical aspect of the eCommerce OMS. For the vendors to be efficient in managing inventory, it is vital that they are able to monitor it in real-time and perform predictive analysis. In this way, the vendors can ensure that their supply chain works efficiently and fulfill orders in the most efficient manner possible.

Vendors are able to conceptualize product availability and stock accuracy and provide transparency to customers over the order cycle. As such, they’re also equipped to develop effective replenishment and stock management strategies and update the consumers in real-time about the same.

2. Resourceful Integration

Be it CRM, ERP, financial reporting, or any other business app, the back-end data is the fuel for an agile and responsive headless commerce platform. In the context of OMS, it’s easy to integrate it with other business apps, thereby helping the vendors streamline their order data. Again, this readily available data helps create rich analytics and personalized experiences that go a long way in improving the consumer journey.

3. End-to-End Change Management Enhancement 

This aspect is all about the vendors being able to ensure that the changes to the back-end are well managed when they are required. With the headless architecture, each change can be performed without having to go through lots of manual intervention but as the front end changes, sometimes changes are called for at the backend too.

Naturally, managing this process smoothly translates to better planning and tracing the procurement, inventory, logistics, and shipping processes and evaluating the changes before rolling them out. Moreover, this means the vendors can be much more agile while taking up new business opportunities, thereby ensuring that they’re able to handle their responsibilities head-on and go the extra mile.

The Top 5 Capabilities to look for in a Headless Commerce Platform

In a Nutshell

The bottom line is that a well-established headless Commerce solution can deliver greater value to the end customer when supported by a powerful OMS. This synergy helps to facilitate a seamless, personalized, and frictionless experience for the end-users. This is to say that an enterprise-grade OMS is, well and truly, the missing piece of the puzzle for any vendor looking to make the most of the headless architecture. Talk to us to know how these two powerful technology solutions can come together for maximum impact.

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author: Name of Author     Date:Jun 2,2021

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Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

Coastal Construction Products Partners With Ignitiv and Kibo to Jumpstart eCommerce Growth

“With this solution, we want to establish and sustain digital leadership in the construction industry." - Tim Lavinder, Director of Digital Strategy at Coastal

CUPERTINO, CALIFORNIA, US, May 28, 2021 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are announcing that Coastal Construction Products has selected Ignitiv and Kibo to jumpstart their B2B Commerce growth with Kibo’s Unified Commerce Platform. Coastal’s B2B Commerce solution will combine unified omnichannel B2C-like experiences with streamlined B2B processes. Coastal’s business customers will get personalized product information, rich associated content, real-time inventory updates, customer and job-specific pricing, and the ability to order quickly and in a streamlined manner – all leading to a superior experience.

Coastal will also benefit from a seamless integration between Kibo and Prophet21 ERP software using SimpleApps’ REST API.

Tim Lavinder, Director of Digital Strategy at Coastal, said, “With this solution, we want to establish and sustain digital leadership in the construction industry. Our goal is simple - deliver real and unique value to our customers through a tool that puts their needs first.”

“Coastal’s strategy to create unified ecommerce experiences for their customers is the best way forward in our omnichannel world, continually improving performance and process at across every customer touchpoint. We’re excited to partner with Ignitiv and Coastal as part of their integrated, data-driven approach,” said Brian Wilson, COO, Kibo.

“Great mobile-first design that optimizes the customer journey, a platform that combines Commerce, Order Management and Personalization, and comprehensive integration to ERP are the three levers we are using to build a platform for growth for Coastal Construction Products,” said Rajib Das, CEO of Ignitiv.

Coastal Construction Products is one of the largest independent distributors of caulking and sealants, waterproofing, concrete repair, and fire protection products in the United States. With roots going back 40 years, Coastal Construction Products has worked with its construction industry customers across the Southeast and the Caribbean, assisting them with quality materials and support.

About Ignitiv
Ignitiv is a full service agency that combines strategy, digital marketing, technology and customer analytics expertise to help craft integrated digital experiences that deliver more customers, more revenues and more profitability. Ignitv is the partner of choice for Home Hardware, Canada Post, United Hardware and Bi-Mart.

About Kibo Commerce

Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce for B2C and B2B models, enterprise-grade order management, and AI-driven point of sale. Global clients like Office Depot, Taco Bell, and Patagonia rely on Kibo's API-first, microservices-based architecture to support a wide range of commerce strategies, including headless commerce, that meet high growth goals and customer expectations at a manageable cost of ownership.

#ignitiv #leadtheexperienceeconomy #coastalconstruction #ecommerce #kibocommerce #unifiedcommerceplatform #prophet21

online shopping

Bi-Mart accelerate to omni-channel growth with Ignitiv and Kibo

CUPERTINO, CALIFORNIA, US, March 1, 2022 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are pleased to announce the successful implementation of “buy online, pick up in store” (BOPIS) at Bi-Mart.

Across its full brick-and-mortar presence, Bi-Mart can now sell its product assortment online, allowing member customers to pick up orders from either Bi-Mart or Cascade Farm and Outdoor stores. Customers may also place orders at CascadeFarmAndOutdoor.com and pick up from any Bi-Mart store they choose, adding value and convenience to their shopping experience.

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#Bi-Mart #Bi-Martaccelerate #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

United Hardware to fuel eCommerce growth with Ignitiv and Kibo

Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce