Customer AnalyticsComplete eCommerce Analytics Guide for Business Owners17 Feb at 3:35 pmeCommerce businesses can’t expect to achieve results or know the key improvement areas if they don’t have much insight into…
Customer Analytics8 CX Challenges Facing Organizations And How To Address Them?October 4, 2022It’s no secret that delivering a great customer experience is essential to the success of any organization. Yet, despite its…
Customer AnalyticsHow Does CX Solution Help OrganizationsSeptember 28, 2022Customer Experience Solution Organizations are under increasing pressure to improve customer experience (CX). They need to find ways to differentiate…
Customer AnalyticseCommerce Re-platforming7 Changes We Expect to See in the Digital Commerce World in 2022December 6, 2021The eCommerce industry, booming for several years now, has witnessed a sudden spike in growth and revenue due to the…
Customer AnalyticseCommerce Re-platformingWhat it takes to build powerful Digital Customer Experience solutionsNovember 24, 2021Digital Customer Experience “The best way to control your customer experience is to intentionally create it.” – Elle Robertson The…
Customer AnalyticsOvercoming The Complexity Challenge While Delivering Great Digital Customer ExperienceNovember 3, 2021Modern organizations need to deliver great digital experiences throughout the customer lifecycle, across different stages and touchpoints, and for every…
Customer AnalyticsThe Metaverse – A New Dimension In Customer ExperienceNovember 2, 2021“The smartphone is no longer just a device we use. It’s become the place where we live.” – Daniel Miller…
Customer AnalyticsThe Growth and Growth of Omnichannel in The Dynamic Retail LandscapeOctober 25, 2021If you want to make your customer the empowering hero of your retail story, you need to deliver seamless omnichannel…
Customer AnalyticsThe Technology Backbone needed to get the Last Mile rightOctober 21, 2021“Ignorance is not bliss. It is the kiss of death.” – Suzy Kassem The growing relevance of the experience economy…
Customer AnalyticsThe Role of AI in Delivering A Winning Online Customer ExperienceMay 11, 2021As customer behavior shifts massively online in the wake of the pandemic, several brands are competing for attention. The play…