The only sustainable advantage you can have over others is agility.

~ Jeff Bezos

Middle Office Solutions

Global research expert Forrester has this to say about the future consumers: They will want not just responsive interactions but adaptive ones. Those with content delivered in a way that best suits them as individuals for their particular device. This is not possible without Omnichannel integration.
A fundamental necessity of any retailer’s Omnichannel strategy is the ability to architect and integrate databases to provide a unified view of data in real time across the entire spectrum. This also means being able to fulfill and process orders in the right manner and at the right place. In other words, Omnichannel commerce needs Omnichannel inventory. Being able to fulfill orders in the most optimal way is key to increase the returns on inventory and that would be the primary key to success for an Omnichannel retailer. Having operated channel silos over the years, retailers are woefully unprepared for the new world. A RIS/IHL study finds that even today only 25% of retailers provide their customers the ability to buy online and pick up in the stores.

At Ignitiv, we have been and continue to think of integrations from an enterprise wide perspective and not in silos. We believe in building integrations which is future proof and scalable. Our gamut of services in Middle Office Solutions include:

  • CRM : Improve your marketing ROI. Address customer issues even before the customer can escalate it by having details of all interactions across multiple channels in the fingertips of your customer service representatives. Let the software take care of the nitty gritty and routine mundane activities, while you and your team can focus on building a strong relationship with your customers and serving them with your best offerings. Combine all of these with our market leading analytics tools, and let yourself be driven by real time actionable customer intelligence to take your business to greater heights by maximizing the value generated from each stage of the customer journey.
  • Inventory and Order Management : Our inventory and order management solutions can deliver better returns on inventory and result in lesser lost sales. Enabling visibility for all inventory across DC, Stores, Suppliers, logistic partners and the ability to receive, transfer, and return inventory across channels, retailers can arrive at better business logic to allocate and replenish inventory across channels with granular inventory visibility in a centralized manner and effective use of big data analytics around customer transactions, interactions and social data.
  • Enterprise Integrations : What does Omnichannel integration mean? It is when all channels, customer touch-points, and functional processes are designed to optimally serve the needs of the customer. Each channel, be it catalog, online, or affiliate typically gets developed organically with specific best practices. this works great when each channel needed to work independently. However, when all of them need to work in tandem, a structured, standards-based approach to Omnichannel integration is necessary.
    The principals at Igntiv have in-depth expertise in delivering integration of customer facing applications to enterprise applications. This includes experience with merchandising, financials, warehouse management, HR; and workforce management. In our prior work we have done enterprise integration using major industry leading middleware platforms including Oracle Fusion and IBM Websphere. As more and more services are brought to customers, the use of webservices to integrate to social networks, mobile, and web service providers will increase significantly.

Middle Office Solutions

Integration Solutions

Finding it difficult to get your applications to talk to each other? Feel free to reach out to our team of experts - With extensive technical depth and domain knowledge, they have played the icebreaker between many a complex apps - both legacy and third party.

Commerce Analytics

If you are looking to adopt Micro-Services Architecture to transform your Commerce, please talk to us. Our experienced consultants can draw upon their expertise to help guide your efforts.

author: Name of Author     Date:Jun 2,2021

News Title Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

United Hardware to fuel eCommerce growth with Ignitiv and Kibo

Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

Coastal Construction Products Partners With Ignitiv and Kibo to Jumpstart eCommerce Growth

“With this solution, we want to establish and sustain digital leadership in the construction industry." - Tim Lavinder, Director of Digital Strategy at Coastal

CUPERTINO, CALIFORNIA, US, May 28, 2021 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are announcing that Coastal Construction Products has selected Ignitiv and Kibo to jumpstart their B2B Commerce growth with Kibo’s Unified Commerce Platform. Coastal’s B2B Commerce solution will combine unified omnichannel B2C-like experiences with streamlined B2B processes. Coastal’s business customers will get personalized product information, rich associated content, real-time inventory updates, customer and job-specific pricing, and the ability to order quickly and in a streamlined manner – all leading to a superior experience.

Coastal will also benefit from a seamless integration between Kibo and Prophet21 ERP software using SimpleApps’ REST API.

Tim Lavinder, Director of Digital Strategy at Coastal, said, “With this solution, we want to establish and sustain digital leadership in the construction industry. Our goal is simple - deliver real and unique value to our customers through a tool that puts their needs first.”

“Coastal’s strategy to create unified ecommerce experiences for their customers is the best way forward in our omnichannel world, continually improving performance and process at across every customer touchpoint. We’re excited to partner with Ignitiv and Coastal as part of their integrated, data-driven approach,” said Brian Wilson, COO, Kibo.

“Great mobile-first design that optimizes the customer journey, a platform that combines Commerce, Order Management and Personalization, and comprehensive integration to ERP are the three levers we are using to build a platform for growth for Coastal Construction Products,” said Rajib Das, CEO of Ignitiv.

Coastal Construction Products is one of the largest independent distributors of caulking and sealants, waterproofing, concrete repair, and fire protection products in the United States. With roots going back 40 years, Coastal Construction Products has worked with its construction industry customers across the Southeast and the Caribbean, assisting them with quality materials and support.

About Ignitiv
Ignitiv is a full service agency that combines strategy, digital marketing, technology and customer analytics expertise to help craft integrated digital experiences that deliver more customers, more revenues and more profitability. Ignitv is the partner of choice for Home Hardware, Canada Post, United Hardware and Bi-Mart.

About Kibo Commerce

Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce for B2C and B2B models, enterprise-grade order management, and AI-driven point of sale. Global clients like Office Depot, Taco Bell, and Patagonia rely on Kibo's API-first, microservices-based architecture to support a wide range of commerce strategies, including headless commerce, that meet high growth goals and customer expectations at a manageable cost of ownership.

#ignitiv #leadtheexperienceeconomy #coastalconstruction #ecommerce #kibocommerce #unifiedcommerceplatform #prophet21