DELIVERING A UNIFIED CUSTOMER EXPERIENCE
CX eCommerce Solutions
Ignitiv delivers a comprehensive Customer Experience (CX) solution that combines a customer-first approach with Artificial Intelligence (AI) and data-driven insights to solve the needs of your target audience. We create highly relevant and lasting solutions that deliver great experiences at any stage of your business lifecycle.
Meet Unique Customer Demands with Our CX Solutions
Regardless of the device or channel, modern consumers expect a highly personalized and meaningful experience customized to their specific needs.
Our expert CX consulting solution provides data-driven strategic guidance that includes customer journey mapping, business consulting, and solution roadmaps.
Throughout our software development process, we focus on the end-user journey, ensuring the end-user has the best omnichannel experience.
Our innovative customer experience solutions are designed to optimize customer interactions, boost engagement, increase loyalty, and reduce friction in the servicing process.
Increase customer satisfaction by measuring and constantly improving all facets of your customer’s journey with our cutting-edge customer experience management solutions.
We help businesses manage customer feedback and understand customer sentiments so that organizations can make improvements and build stronger connections with their customers.
With Ignitiv, your possibilities are limitless. Ensure seamless customer experience for a holistic approach by integrating top third-party tools in one comprehensive solution.
By partnering with leading eCommerce solutions, sales and marketing tools, CRM software, and analytics system, we deliver a lasting and unified experience across all organizational silos.
Your Unified CX Management Solution.
A great customer experience isn’t something you achieve one time but something you pursue and develop over time to achieve the best results. Ignitiv is a leading CX solution company that transforms your customer journey by providing exceptional experiences at every touch point, starting with first contact and continuing throughout the customer’s lifecycle.
CX Solutions for Any Business
Technological advancements such as smartphones, the cloud, and IoT have revolutionized how customers interact with a brand. Therefore, every business must embrace digital transformation to keep up with the changing customer expectations to retain and attract new customers. Our team of trusted experts not only helps businesses improve customer experience but also thrive.
We offer a comprehensive CX-design approach for outstanding results by mapping customer journeys and conducting brainstorming sessions. Our AI-powered, human-centric solutions improve customer satisfaction by analyzing your business process and challenges.
From generating ideas and identifying opportunities to developing prototypes before launch and scale, we offer deeper insights into your customer interactions so that your brand can connect with customers seamlessly and effectively.
Whether you want a BOPIS implementation for your storefront or implementing cloud services or headless Commerce – our developers’ can help you bring your vision to life. With years of implementation experience, we are confident to launch it faster and better than anyone else.
Our CX Solution implementation uses the latest core technologies like full-stack development or PWA (Progressive Web Apps) to deliver unmatched eCommerce experiences across B2B, B2C, or Enterprise-level platforms.
Successful CX implementation is not a one-time process but involves regular innovation and development for maximum impact. We design, implement and effectively manage customer experience across your channels to achieve proven results.
Ongoing customer experience analysis and constant improvement set businesses apart from the competition. At Ignitiv, we ensure sustainable business growth through rigorous testing and ongoing learning for continuous improvement.
