The thing is, I don’t want to be sold to when I walk into a store. I want to be welcomed.
~ Angela Ahrendts
CX Solutions – Stores
Ignitiv and its leadership have been working with global retailers in transforming and digitizing stores for over 20 years. Our team has managed implementation and rollout of new store solutions for major retailers with global operations as well as mid-sized retailers with a regional footprint, across varied retail categories as hardware, furniture, apparel, sports equipment, fire crackers, departmental stores and grocery. This long and varied experience means we are experts at all the details involved in a successful POS roll-out – from integrating with a wide variety of ERP and Merchandising systems, bringing in new payment models such as chip and Pin or Paypal and meeting PCI compliance requirements, mobilizing point of sale for better customer experience and lower cost of operations and ensuring proper change management. Ignitiv’s store systems clients include reputed brands such as Restoration Hardware, James Avery, Barneys New York, Fin Feather Fur Outfitters, TNT Fireworks etc.. As a part of this effort, we work with major point of sale platform providers such as Oracle.
But that is not all. As the inexorable push of digital consumers increases, we have addressed the challenge of store digitization in multiple different ways for our retail clients. We have delivered clienteling solutions, store-centric commerce, store-centric consumer apps, bringing personalization to store applications and campaigns and customer / store analytics to the table. As retailers re-frame their stores to provide a better experience and move from transaction efficiency to experience optimization, we are here to address the critical problems retailers face in their stores with new technologies, powered by AI.