Why Retailers Need Distributed Order Management Systems Today (More Than Ever Before)

Today’s pandemic-fatigued consumers aren’t just looking for responsive interactions but adaptive ones; interactions, that adapt to their shifting preferences as well as align with fluctuating socioeconomic trends. They want products and associated content to be delivered to them in a quick, seamless, and consistent manner – irrespective of the device they’re using, the channel they’re on, or the stage or touchpoint in the purchasing journey. The only way retailers can meet these expectations is by enabling omnichannel integration, which is impossible with adopting distributed order management systems.

 

Omnichannel integration is quickly becoming a fundamental necessity

Having been content with channel silos over the years, many retailers are appallingly under-prepared for the modern, post-COVID retail world. The lack of future-proof, enterprise-wide integrations not only impact business performance; they also tend to cause consumer dissatisfaction and resentment – especially in an era where their preferences are constantly shifting. To overcome these challenges, omnichannel integration is quickly becoming a fundamental necessity of every modern retailer’s business strategy. Such integration allows retailers to architect, integrate, and automate processes and workflows and achieve a unified view of data in real-time across their entire business spectrum.

 

Simultaneously, it also enables them to fulfill and process orders in the right manner, at the right place, and at the right time – thus optimizing their inventory, increasing returns, and minimizing the chances of lost sales. Since retailers can have better visibility across their warehouses, stores, suppliers, and logistic partners, they can more efficiently receive, transfer, and return inventory across channels. They can also enable advanced analytics to arrive at a better business logic to allocate and replenish inventory across channels and use hard data to streamline customer transactions and interactions.

 

Distributed order management systems enable seamless omnichannel integration

The global crisis caused an eCommerce boom like never before. As consumers started purchasing everything from groceries to apparel, online – the retail industry found itself struggling to keep up with product and delivery demands. Although online shopping was the safe, and for a long time, the only way to purchase goods and services, supply chain inefficiencies due to poor integration quickly translated into subpar order management and fulfillment – causing consumers to experience several irregularities across the purchasing journey.

Having a distributed order management system at the heart of the supply chain is a great way for recovery-focused retailers to streamline the order management and fulfillment process, and ensure orders are delivered on time. Not only do they provide real-time visibility into stock levels; they also minimize the risks associated with routing and deliveries. Here are 3 ways in which distributed management systems enable seamless omnichannel integration:

  1. Achieve end-to-end visibility: A distributed order management system offers retailers a comprehensive view and much-needed visibility into the supply chain. Such visibility can enable retailers to optimize inventory levels, get a real-time view of orders being processed, and send out products from a store or warehouse that is closest to the customer – saving on freight costs while ensuring products reach customers in the quickest possible time.
  2. Detect and fix bottlenecks in time: A distributed order management system also allows retailers to detect and correct bottlenecks in time. By unifying disparate sales channels and the systems they use, the system provides a comprehensive and not a skewed view of activities across the supply chain, making inventory sourcing much easier to accomplish. Retailers can identify and rectify issues in individual stores or warehouses – without having to juggle between multiple systems – while eliminating out-of-stock situations.
  3. Optimize supply chain costs: Another benefit distributed order management systems offer to retailers in the post-pandemic world is the ability to optimize supply chain costs. Since workflows are more clearly defined, retailers cut down on costs that arise due to excessive back and forth communication, inconsistencies in deliveries, and manual tracking of orders. By connecting all providers and partners in a centralized hub, retailers can handle all aspects of order fulfillment in a quick, efficient, and seamless manner.

The pandemic presented some tough challenges for the retail industry. While some retailers were forced to shut shop, many others experienced a surge in the number of orders, exacerbating customer complaints around delays. No matter what category you were in your post-pandemic business strategy should focus on enabling omnichannel integration via the adoption of a distributed order management system. Since these systems streamline the order fulfillment and management process, they are a vital link between your customers and your brand.

Implement a distributed order management system today to achieve end-to-end visibility into the supply chain, detect and correct bottlenecks in time, and optimize supply chain costs to turbocharge your post-pandemic growth strategy.

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author: Name of Author     Date:Jun 2,2021

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Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

Coastal Construction Products Partners With Ignitiv and Kibo to Jumpstart eCommerce Growth

“With this solution, we want to establish and sustain digital leadership in the construction industry." - Tim Lavinder, Director of Digital Strategy at Coastal

CUPERTINO, CALIFORNIA, US, May 28, 2021 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are announcing that Coastal Construction Products has selected Ignitiv and Kibo to jumpstart their B2B Commerce growth with Kibo’s Unified Commerce Platform. Coastal’s B2B Commerce solution will combine unified omnichannel B2C-like experiences with streamlined B2B processes. Coastal’s business customers will get personalized product information, rich associated content, real-time inventory updates, customer and job-specific pricing, and the ability to order quickly and in a streamlined manner – all leading to a superior experience.

Coastal will also benefit from a seamless integration between Kibo and Prophet21 ERP software using SimpleApps’ REST API.

Tim Lavinder, Director of Digital Strategy at Coastal, said, “With this solution, we want to establish and sustain digital leadership in the construction industry. Our goal is simple - deliver real and unique value to our customers through a tool that puts their needs first.”

“Coastal’s strategy to create unified ecommerce experiences for their customers is the best way forward in our omnichannel world, continually improving performance and process at across every customer touchpoint. We’re excited to partner with Ignitiv and Coastal as part of their integrated, data-driven approach,” said Brian Wilson, COO, Kibo.

“Great mobile-first design that optimizes the customer journey, a platform that combines Commerce, Order Management and Personalization, and comprehensive integration to ERP are the three levers we are using to build a platform for growth for Coastal Construction Products,” said Rajib Das, CEO of Ignitiv.

Coastal Construction Products is one of the largest independent distributors of caulking and sealants, waterproofing, concrete repair, and fire protection products in the United States. With roots going back 40 years, Coastal Construction Products has worked with its construction industry customers across the Southeast and the Caribbean, assisting them with quality materials and support.

About Ignitiv
Ignitiv is a full service agency that combines strategy, digital marketing, technology and customer analytics expertise to help craft integrated digital experiences that deliver more customers, more revenues and more profitability. Ignitv is the partner of choice for Home Hardware, Canada Post, United Hardware and Bi-Mart.

About Kibo Commerce

Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce for B2C and B2B models, enterprise-grade order management, and AI-driven point of sale. Global clients like Office Depot, Taco Bell, and Patagonia rely on Kibo's API-first, microservices-based architecture to support a wide range of commerce strategies, including headless commerce, that meet high growth goals and customer expectations at a manageable cost of ownership.

#ignitiv #leadtheexperienceeconomy #coastalconstruction #ecommerce #kibocommerce #unifiedcommerceplatform #prophet21

 

United Hardware to fuel eCommerce growth with Ignitiv and Kibo

Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce