The Top 5 Capabilities to look for in a Headless Commerce Platform

As we move closer to the 2021 Holiday season, everyone expects eCommerce to increase dramatically this year. According to Oberlo, an estimated 2 billion consumers are expected to make online purchases this year alone.

Adding to that, we are seeing more online shopping happening outside the traditional mediums and touching innovative new ways, including customer touchpoints like Progressive web apps (or PWAs) and Internet-of-Things (IoT) devices.

This poses a challenge for eCommerce platforms with a traditional approach towards online retail. Are they flexible enough to adopt the newer touchpoints? For the 2021 holiday season, eCommerce companies must be able to predict changing customer behavior in the post-pandemic economy. An effective holiday preparedness strategy can go a long way in improving the customer experience and supercharge your online sales this season.

How can a Headless Commerce platform help in preparing eCommerce retailers for the upcoming holiday season? Let’s look.

 

Deploying Headless Commerce in 2021

Cut to a couple of years ago and most eCommerce sales were happening on computers and some on mobile phones. Starting from 2020, we find the shift towards the omnichannel shopping experience. Apart from their mobile phones, consumers are shopping on social networking platforms, online marketplaces like Google Shopping, and through their IoT devices like smartwatches.

With online retail brands looking to connect all these customer touchpoints, headless commerce is emerging as a powerful solution towards providing a unified (or omnichannel) commerce platform.

One such recent success story is that of K2 Sports that works towards “creating unforgettable experiences for outdoor sports enthusiasts.” To deliver an exceptional shopping experience, the brand moved from its “traditional” monolithic architecture to a SaaS-driven headless setup. The outcome? The launch of eight sports brands and sixteen websites (within 9 months).

As stated by Dirk Hoerig of commercetools, a “headless eCommerce platform gives companies the full potential of online retail without the boundaries to specific touchpoints.”

Are all the headless commerce platforms the same? Not really, here’s a look at the 5 features (or capabilities) to look out for in a headless commerce platform.

 

Top 5 Features of a Headless Commerce Platform

How does headless commerce differentiate itself from traditional eCommerce frameworks? Here are the top 5 features or capabilities to look out for:

 

  1. Flexible frontend development

As the name suggests, headless commerce removes the “head” component – thus separating the frontend (or product) from the backend (or content). Traditionally, both frontend and backend commerce were managed using the same tool, which limited its delivery and layouts.

 

With headless commerce, frontend developers can now focus on creating a unique user experience that works for their core business objectives. The headless architecture also provides flexibility in delivering content, as the backend can be coupled with any supported technologies including Content Management Systems (CMS), Direct Experience Platforms (DXP), IoT, and more.

 

With this feature, frontend developers are now “set free” from the constraints involved in traditional commerce models.

 

  1. Smooth Backend integration using APIs

One key value that headless commerce solutions are driving is the ability to make the backend platform more robust and inherently able to address many more API calls. In other words, headless has great synergy with the backend processes, which makes information available to the frontend through commerce APIs. This includes integration with backend components like the infrastructure, pricing & payment systems, and security systems.

 

With the headless commerce architecture, APIs can be used to pull information anywhere – including technology-enabled wearable devices, Internet kiosks, third-party apps, and more.

 

With less requirement for backend development, headless platforms are the best fit for open database systems as they can be queried easily. Plus, frontend developers can retrieve database information using Angular or React frameworks. Backend APIs also reduce the dependence on web developers for making content or layout changes.

 

  1. Content Management System (CMS)

By decoupling or separating the eCommerce platform from the frontend presentation layer, online retailers can now use the content management system or CMS tools (like WordPress or Drupal) of their choice. While the backend database can simply be used to store product content and images, the headless CMS architecture allows developers to customize the frontend component in “quick time” and how they want it to appear to shoppers.

Be it a major frontend change (like modifying the checkout process) or a small change (like adding a field to the customer form), both can be executed easily with the headless architecture.

With this flexibility, eCommerce retailers can deploy a headless architecture to deliver frontend content in any theme (or template) that enriches the end-user experience.

 

  1. Optimized Digital Experience (DX)

An optimized digital experience can build lifetime value to the customer through brand loyalty and higher demand. Headless commerce platforms make it easier for eCommerce brands to deliver a superior DX using customized solutions and cutting-edge technologies.

A Digital Experience Platform (or DXP) can be integrated with the headless architecture for a quicker digital transformation and improved customer experience. On its part, an efficient DXP can be used to build, deploy, and improve customer portals, mobile apps, websites, and a whole lot of other touchpoints.

By integrating DXP with eCommerce functionality, headless commerce solutions can power a truly omnichannel customer experience across all touchpoints.

 

  1. Progressive Web Apps (PWA)

Adopted by reputed brands like Airbnb and Starbucks, progressive web apps (PWAs) have largely been successful in providing an immersive experience to users – thus leading to higher conversions. Various eCommerce experts are projecting PWAs as the “future of eCommerce.” With integrated PWAs, users can interact with eCommerce applications much like any native (or device-specific) application.

By separating the frontend from the backend using the headless architecture, online retailers can leverage PWA features like micro-interactions and personalization – without slowing the eCommerce app or disrupting any transaction. PWA integration can also enhance cybersecurity by serving content through secure protocols like HTTPS.

 

Conclusion

Over the past decade, the eCommerce industry has evolved with more technologies and consumers making purchases through multiple channels. The growing number of customer devices and touchpoints means that eCommerce retailers need a flexible and decoupled architecture – that is enabled by headless commerce.

With its focus on the growing eCommerce sector, Ignitiv is revolutionizing the B2B and B2C sectors with powerful eCommerce strategies including those that tap headless architecture. How can you use PWA Headless solutions to foolproof your eCommerce business? Download our white paper today.

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author: Name of Author     Date:Jun 2,2021

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Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce

 

Coastal Construction Products Partners With Ignitiv and Kibo to Jumpstart eCommerce Growth

“With this solution, we want to establish and sustain digital leadership in the construction industry." - Tim Lavinder, Director of Digital Strategy at Coastal

CUPERTINO, CALIFORNIA, US, May 28, 2021 /EINPresswire.com/ -- Ignitiv, a leading eCommerce agency, and Kibo, the leader in unified commerce, are announcing that Coastal Construction Products has selected Ignitiv and Kibo to jumpstart their B2B Commerce growth with Kibo’s Unified Commerce Platform. Coastal’s B2B Commerce solution will combine unified omnichannel B2C-like experiences with streamlined B2B processes. Coastal’s business customers will get personalized product information, rich associated content, real-time inventory updates, customer and job-specific pricing, and the ability to order quickly and in a streamlined manner – all leading to a superior experience.

Coastal will also benefit from a seamless integration between Kibo and Prophet21 ERP software using SimpleApps’ REST API.

Tim Lavinder, Director of Digital Strategy at Coastal, said, “With this solution, we want to establish and sustain digital leadership in the construction industry. Our goal is simple - deliver real and unique value to our customers through a tool that puts their needs first.”

“Coastal’s strategy to create unified ecommerce experiences for their customers is the best way forward in our omnichannel world, continually improving performance and process at across every customer touchpoint. We’re excited to partner with Ignitiv and Coastal as part of their integrated, data-driven approach,” said Brian Wilson, COO, Kibo.

“Great mobile-first design that optimizes the customer journey, a platform that combines Commerce, Order Management and Personalization, and comprehensive integration to ERP are the three levers we are using to build a platform for growth for Coastal Construction Products,” said Rajib Das, CEO of Ignitiv.

Coastal Construction Products is one of the largest independent distributors of caulking and sealants, waterproofing, concrete repair, and fire protection products in the United States. With roots going back 40 years, Coastal Construction Products has worked with its construction industry customers across the Southeast and the Caribbean, assisting them with quality materials and support.

About Ignitiv
Ignitiv is a full service agency that combines strategy, digital marketing, technology and customer analytics expertise to help craft integrated digital experiences that deliver more customers, more revenues and more profitability. Ignitv is the partner of choice for Home Hardware, Canada Post, United Hardware and Bi-Mart.

About Kibo Commerce

Kibo is the only extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce for B2C and B2B models, enterprise-grade order management, and AI-driven point of sale. Global clients like Office Depot, Taco Bell, and Patagonia rely on Kibo's API-first, microservices-based architecture to support a wide range of commerce strategies, including headless commerce, that meet high growth goals and customer expectations at a manageable cost of ownership.

#ignitiv #leadtheexperienceeconomy #coastalconstruction #ecommerce #kibocommerce #unifiedcommerceplatform #prophet21

 

United Hardware to fuel eCommerce growth with Ignitiv and Kibo

Ignitiv, a leading eCommerce agency is proud to announce the addition of a new customer, United Hardware. Ignitiv will deliver to United Hardware, a state-of-the-art eCommerce solution powered by Kibo Commerce’s Unified Commerce platform. United Hardware aims to use eCommerce as a driver for, both, business growth and enhancement of customer experience. Once live in Q3 2021, the site will allow customers to get rich product information, check for availability in nearby stores and buy online to pick up in stores. Store managers will also get the flexibility to communicate their offers and promotions.

Doug Audette, CEO of United Hardware, said, “Building a modern personalized eCommerce site is a strategic push to enable our dealer stores to present a better omni-channel experience for our customers”.

Rajib Das, CEO of Ignitiv, added, “With our home improvement industry eCommerce solution built on Kibo, we are delivering, within budget and time the solution that enables United Hardware to execute on growth and customer experience”.

United Hardware Distributing Co. is a dealer-owned corporation based in Plymouth, Minnesota which provides distribution services for about 610 member-owned stores operating under the Hardware Hank trade name.

#unitedhardware #ecommerce #leadtheexperienceeconomy #ignitiv #kibocommerce