Sound United Unifies Global Fulfillment with Kibo OMS Implementation
Sound United
Company Overview
As a global leader in home theater and personal audio solutions, Sound United manages a diverse portfolio of premium brands serving a wide consumer base. To keep pace with digital transformation and evolving customer expectations, the company partnered with Ignitiv to implement a robust, centralized Order Management System (OMS) that supports global fulfillment across regions and brands.
The Challenge
Sound United’s growing global presence meant managing multiple eCommerce sites and logistics networks — each with its own complexities. The lack of a unified system made it challenging to maintain consistent order visibility, streamline fulfillment, and deliver a seamless customer experience across regions.
To overcome these operational hurdles, Sound United set out to implement an industry-leading OMS that could centralize fulfillment processes, enable real-time order management, and flexibly scale across the U.S., Canada, and Europe.
The Solution
Ignitiv led the implementation of Kibo OMS, integrating it with Sound United’s Salesforce Commerce Cloud sites to create a scalable and centralized fulfillment infrastructure. Key highlights of the solution include:
- Multi-site, Multi-region Setup: Unified OMS implementation across the U.S., Canada, and Europe.
- ERP Integrations: Seamless integration with Microsoft NAV in North America and SAP for the EU region.
- Returns Management: Fully integrated with Narvar for consistent and efficient returns processing.
- Localized Payments & Tax Handling: Custom routing rules and payment integrations via CyberSource (North America) and Adyen (Europe), tailored to regional requirements.
- Cloud Hosting: All services and integrations hosted on the AWS cloud to ensure performance, reliability, and scalability.
The Result
Home Hardware was able to deliver transparent shopping journeys to their customers with capabilities like in-store pick-up, inventory visibility, and localized online experiences.
Discover how Ignitiv transformed Home Hardware’s eCommerce landscape, delivering unparalleled results:
0%
Increase in Revenues
0%
Increase in Conversion Rates
0%
Increase in the Number of Online Transactions
“Ignitiv is one of our most trusted and longest-tenure partners at Home Hardware. They helped us select the right technologies and implement them. Ignitiv did a great job with the implementation.”
– Danny Valentino, Director of IT eCommerce, Home Hardware Stores Limited
