Restoration Hardware
Restoration Hardware sells its home furnishings merchandise offering through its retail stores, catalog and online. The Company operates a total of 95 stores (US and Canada) with and approximately 475 total registers.
Business Challenges
- A very large number of product SKUs because of the nature of home furnishing products. Many products which use different types of fabrics which comes in different colors, for example
- Complex enterprise architecture with a complex set of enterprise integration scenarios
- Omni channel processes between Oracle commerce and stores
Implementation Features
- Base Xstore POS and Xmobile implementation
- Networked store with mobile POS interacting with shared wireless devices
- Integration with CRM, ePIM through Mule middleware
- Built complete integration mapping and processes between Xstore and ePIM, Epicor, Salesforce, Oracle commerce etc
- Custom POS processes for furniture pickup and delivery
- Custom document printing for pickups, damage waivers etc.
- Built separate flow to handle floor model unit sales
- Integration with Salesforce CRM for customer management, blacklisted customers etc.
Restoration Hardware
HQ – Corte Madera, California
INDUSTRY: Retail
APPLICATIONS FOOTPRINT
Oracle Xstore v16 POS and Mobile POS
Oracle Commerce (ATG)
ePIM (Product master)
Epicor STS And Sales Audit
Salesforce CRM
Adyen payment platform