Restoration Hardware

Restoration Hardware sells its home furnishings merchandise offering through its retail stores, catalog and online. The Company operates a total of 95 stores (US and Canada) with and approximately 475 total registers.

Business Challenges

  • A very large number of product SKUs because of the nature of home furnishing products. Many products which use different types of fabrics which comes in different colors, for example
  • Complex enterprise architecture with a complex set of enterprise integration scenarios
  • Omni channel processes between Oracle commerce and stores

Implementation Features

  • Base Xstore POS and Xmobile implementation
  • Networked store with mobile POS interacting with shared wireless devices
  • Integration with CRM, ePIM through Mule middleware
  • Built complete integration mapping and processes between Xstore and ePIM, Epicor, Salesforce, Oracle commerce etc
  • Custom POS processes for furniture pickup and delivery
  • Custom document printing for pickups, damage waivers etc.
  • Built separate flow to handle floor model unit sales
  • Integration with Salesforce CRM for customer management, blacklisted customers etc.

Restoration Hardware
HQ – Corte Madera, California

INDUSTRY: Retail

APPLICATIONS FOOTPRINT
Oracle Xstore v16 POS and Mobile POS
Oracle Commerce (ATG)
ePIM (Product master)
Epicor STS And Sales Audit
Salesforce CRM
Adyen payment platform

Category:
Date:
Tags: