We help retailers unlock the full potential of Fluent Commerce Order Management Solution by enabling centralized inventory visibility, intelligent order orchestration, and seamless fulfillment strategies that drive omnichannel success. Whether you’re exploring Fluent 2.0, Fluent Commerce MACH architecture, fluent marketing lifecycle management or real-time inventory updates through the Fluent cloud, we’ve got you covered.
15 + YEARS
of Trust
24/7 GLOBAL
Support
100 + GLOBAL
Clients
200 + INDUSTRY
Experts
Give customers up-to-date inventory info across stores, warehouses, and digital channels to ensure they find what they need, where they need it
Enable BOPIS (Buy Online, Pick Up In Store), curbside pickup, ship-from-store, and endless aisle—all through Fluent Commerce for omnichannel fulfillment.
Fluent Order Promising and order orchestration allow the OMS to intelligently select the most efficient and cost-effective fulfillment source based on location, availability, and business rules.
Using Fluent CRM API integrations, you can provide a unified brand experience across every sales channel from mobile to marketplace.
With Fluent Commerce fulfillment automation, offer smooth, cross-channel returns and exchanges to your customers to boost satisfaction rate and loyalty.
Track every order from placement to delivery across channels in one unified dashboard, powered by the Fluent Cloud Manager to reduce delays and increase transparency.
Fluent Order Management (Fluent OMS) is a cloud-native, DOM that unifies inventory, manages order lifecycles, and optimizes fulfillment across channels. It helps retailers reduce shipping costs, improve inventory, and enable flexible fulfillment options.
Traditional OMS platforms route orders based on static or predefined rules. Fluent OMS dynamically evaluates factors like inventory availability, location, delivery timelines, and operational constraints in real time to determine the best fulfillment path.
Fluent OMS aggregates inventory data from stores, warehouses, 3PLs, and marketplaces into a single, real-time view. However, the value extends beyond visibility. This consolidated inventory data directly informs delivery promises and intelligent sourcing decisions, ensuring that customer-facing availability and delivery commitments are accurate and fulfillable.
Fluent OMS displays accurate delivery dates, pickup options, and product availability directly on product detail pages (PDP), product listing pages (PLP), and search results. This reduces purchase uncertainty by setting clear expectations upfront.
Fluent OMS is built on a cloud-native, API-first architecture that allows businesses to incorporate new fulfillment models such as retail stores, third-party logistics providers (3PLs), and dropship partners without extensive system reconfiguration. This flexibility enables organizations to adapt their fulfillment strategies as business evolves.
Fluent OMS optimizes order sourcing decisions by determining the most efficient fulfillment location based on real-time data and predefined business rules.
This approach minimizes split shipments and reduces last-mile delivery distances. As a result, businesses can lower shipping costs and improve operational efficiency.
Fluent OMS is designed to integrate seamlessly within an existing technology ecosystem. Through headless, API-driven integrations, including REST, GraphQL, and webhooks, it connects with eCommerce platforms, ERPs, and customer service tools. This allows organizations to enhance order orchestration capabilities without significant redevelopment costs.
Ignitiv adopts a structured, end-to-end approach to Fluent OMS implementation, including system integration with ERP, POS, eCommerce, and CRM platforms. The implementation methodology is designed to ensure centralized inventory visibility, order orchestration, and omnichannel fulfillment.
Ignitiv offers extensive experience in delivering omnichannel commerce solutions, supported by a strong track record across global implementations. We combine technical expertise with a business-focused approach, ensuring that OMS implementations are aligned with operational objectives and deliver measurable outcomes.
Our services are trusted by top brands worldwide for our reliability and effectiveness. Join the ranks of industry leaders who rely on us
for top-notch solutions.
Let’s transform how your business manages orders and meets customer expectations. Discover how Ignitiv can power your retail future with Fluent OMS.
Agentic AI is a type of artificial intelligence that is goal-oriented, acts autonomously, and makes decisions with logical deductions. These AI-powered eCommerce agents continuously learn from new interactions/events, adapt actions based on context, and execute more optimized, dynamic operations.
Agentic AI is here to redefine how enterprise applications are built.
Leveraging Agentic AI frameworks to revolutionize your digital commerce operations is Agentic Commerce. These agents automate key processes such as product discovery, pricing optimization, customer interactions, and transactions to deliver hyper-personalized.
Experiences and smarter business decisions.
Businesses in eCommerce, retail, and other industries looking to improve customer experience, streamline operations, and optimize sales through AI-driven commerce automation can benefit from Agentic Commerce solutions.
As a trusted Agentic Commerce provider, Ignitiv is currently developing solutions for:
These services can seamlessly integrate into your business workflows and deliver world-class customer experiences.
We have developed comprehensive services to build, deploy, and manage intelligent AI agents to help our clients kickstart their agentic AI journey. For this, Ignitiv collaborates with leading platform vendors such as:
Agentic AI provides autonomous customer support through chatbots and virtual assistants. This helps answer queries faster, recommend products based on user data, and offer personalized assistance round the clock.
To start your Agentic Commerce journey, get in touch with Ignitiv for expert guidance on deploying and managing AI-driven solutions that optimize business operations and customer experiences at scale.
