Ignitiv Simplifies Complex Commerce Challenges To Support Scalability
Home Hardware
Company Overview
Home Hardware is a market-leading DIY Homeware owned by 1100 independently-owned dealer stores in Canada. It operates as a co-op model, where every store operates under individual ownership so each location curates its inventory and sets their own pricing.
The Challenge
Home Hardware wanted to scale its eCommerce shopping platform while maintaining the unique characteristics of each store. They sought a solution that would offer various fulfillment options for their 1100+ stores based on the distinctive inventory and pricing of each store. Their objective was to avoid direct competition with co-ops and provide robust support to customers.
The Solution
The new platform simplified the customer experience, enabling effortless store searches, real-time inventory checks, and flexible fulfillment choices in seconds. Users can easily explore diverse online inventory and, if an item isn’t in their local store, they can have it shipped from the distribution center to either their preferred store or home with just a few clicks. The solutions ensured consistent pricing both online and distribution center. It also facilitated quick application deployment supporting their growth in online operations.
The Result
Home Hardware was able to deliver transparent shopping journeys to their customers with capabilities like in-store pick-up, inventory visibility, and localized online experiences.
Discover how Ignitiv transformed Home Hardware’s eCommerce landscape, delivering unparalleled results:
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Increase in Revenues
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Increase in Conversion Rates
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Increase in the Number of Online Transactions
“Ignitiv is one of our most trusted and longest-tenure partners at Home Hardware. They helped us select the right technologies and implement them. Ignitiv did a great job with the implementation.”
– Danny Valentino, Director of IT eCommerce, Home Hardware Stores Limited
