Bi-Mart Achieves 200% Conversion Rate Growth with BOPIS Implementation
Bi-Mart
Company Overview
Home Hardware is a market-leading DIY Homeware owned by 1100 independently-owned dealer stores in Canada. It operates as a co-op model, where every store operates under individual ownership so each location curates its inventory and sets their own pricing.
The Challenge
As a trusted retailer with decades of in-store success, Bi-Mart found itself at a critical crossroads: more shoppers were beginning their journeys online, but the company’s existing platform offered limited visibility into inventory and no eCommerce capabilities. Bi-Mart needed a modern commerce platform to bridge online and offline shopping and deliver the convenience today’s consumers demand — without compromising the loyalty and service it’s known for.
The Solution
Bi-Mart partnered with Ignitiv to implement Kibo eCommerce, launching a fully integrated BOPIS experience. With Ignitiv’s expertise, Bi-Mart was able to:
- Enable Real-Time Inventory Visibility: Shoppers could now view available stock at their preferred store.
- Create a Streamlined Shopping Experience: Product images, detailed information, and intuitive categorization improved product discovery online.
- Empower Store Associates: A user-friendly interface helped employees efficiently manage storing, picking, and processing orders.
The Result
The BOPIS rollout delivered impressive results within just one year:
0%
Increase in Conversion Rate
0%
Growth in Total Orders
0%
Surge in Online Revenue
