Why choose Ignitiv for Omnichannel services?

Because Consulting companies do not “get” design. Digital agencies have learnt very little about what goes on inside the enterprise. Outsourcing companies believe software can be developed like cookie-cutter style. Most, across all of these categories, understand very little of the domains they work in.

Ignitiv is a new kind of consulting and technology company. We focus on specific domains and hire and/or train people in those domains, such as Omnichannel. We do not believe successfully delivering software solutions is dependent on the numbers of juniors you hire by the truckloads. We also believe the nimblest of retailers and consumer brands will be those that tie customer experience platforms at the front seamlessly with their enterprise systems in the back. And that when they combine that with great design, what their customers and customer-facing associates will experience, is joy.

Ignitiv’s Omnichannel services include

STRATEGY SERVICES

We understand your needs and goals. We analyze your market, your customers and the state of readiness of your systems. And then we develop our point of view about the strategic technological direction you should take. We beef that up with insights from our and others’ experience. And we help you select the right technologies. Our strategy services include:

  • Omnichannel Strategy
  • Omnichannel Systems Transformation Roadmap
  • Vendor Selection for Ecommerce and Store Systems
  • Digital and Mobile Marketing Strategy

DESIGN SERVICES

We believe great experiences for customers begin with great design of customer facing and store-associate facing applications. And that they require tight integration with front and back end applications. Design is an integral part of our implementation services. Our design services include:

  • User experience and Visual Design
  • Information Architecture
  • Front-end development for Web, Store and Mobile apps
  • Rapid Prototyping

IMPLEMENTATION SERVICES

We have been around the block before starting Ignitiv. We have delivered implementations for Tier 1 retailers at global scale in e-Commerce, Store Systems and order management. We have developed technology from the ground up including mobile apps. We have built integrations internally to enterprise systems and externally to published APIs of web services such as marketplaces. We have mastered the necessary ingredients to make an implementation successful. Our Implementation Services include:

  • Requirements and Technical Design
  • Solution Development
  • Integration
  • Quality Assurance
  • Product Engineering Services

MANAGED SERVICES

At Ignitiv, we want to make sure clients start reaping the rewards of their investments in their Omnichannel strategy as quickly as and in as troublefree manner as possible. Towards that end we provide the following services:

  • Cloud based delivery / Hosting
  • Application Maintenance
  • Performance Tuning
  • On-going Application Renewal